Pomavo

Tickets

Create, view, and manage tickets with rich fields, comments, attachments, links, and full history.

Overview

Tickets are the core work items in Pomavo. Each ticket is based on a template that defines its fields, workflow, and visual identity. Tickets support rich content including comments with reactions, file attachments, cross-ticket links, and a complete audit history.

The ticket detail view.

Creating Tickets

Create tickets from anywhere using the global create dialog. Select a template, fill in required fields, and optionally assign it to a project and iteration.

Key features of ticket creation:

  • Template selection: Choose the ticket type, such as Bug Report, Task, or Epic
  • Dynamic fields: Only fields defined in the template's create screen are shown
  • Project & Iteration: Assign directly to a project and sprint
  • Pre-creation attachments: Upload files before the ticket is saved using a client-generated ID for linking
  • Linked ticket creation: Create and link tickets in one flow

Ticket Detail View

The ticket detail page has three main areas:

  • Sequence number, such as BUG-00001, with template icon and color
  • Title with inline editing
  • Workflow state transition buttons showing all available next states

Content Area

  • Rich text description with @mentions, ticket references, and inline attachments
  • Comments section with threaded replies and reactions
  • History/audit trail tab showing all changes
  • Linked tickets section
  • Attachments gallery
  • All template fields rendered according to the detail screen layout
  • Fields are organized into named sections
  • Inline editing for all field types

Ticket Detail Pane

When browsing boards or lists, click a ticket to open it in a split-view preview pane without leaving your current context. The pane shows the full ticket detail with all fields, comments, and actions.

Comments

Comments support rich text with full formatting, @mentions, and inline attachments.

Image placeholderA ticket comment thread showing rich text comments with @mentions, emoji reactions, and a nested threaded reply.
Rich, threaded comments with reactions.

Threaded Replies

Reply to any comment to create a threaded conversation. Replies are visually nested under the parent comment.

Reactions

React to comments using emoji reactions. Available reactions include thumbs up, heart, smile, party popper, rocket, and eyes. Each user can add multiple different reactions to a comment, and clicking an existing reaction toggles it.

Editing & Deletion

Edit your own comments at any time, edited comments are marked with an "edited" indicator. Delete comments when they are no longer relevant.

Attachments

Attach files to tickets for supporting documentation, screenshots, logs, and more.

Upload Methods

  • Drag and drop: Drop files directly onto the ticket detail view
  • Inline embedding: Paste or drop images directly into the rich text editor
  • Upload button: Traditional file picker

Thumbnails

Uploaded images automatically generate thumbnails in two sizes:

  • Preview: 256x144, used in the attachment gallery
  • List Icon: 48x48, used in compact list views

Reference Tracking

Attachments embedded in rich text fields or comments are tracked via reference counting. This ensures attachments are properly managed even when removed from content.

Presigned URLs

All file uploads and downloads use presigned URLs via MinIO object storage, ensuring secure and efficient file transfer without passing files through the API server.

Link tickets together to model dependencies, hierarchies, and relationships. See the Template Links page for details on configuring link types.

  • Create links from the ticket detail view
  • Choose link type and direction, such as "blocks" versus "is blocked by"
  • Navigate between linked tickets with a single click
  • Update or remove links as relationships change

Ticket History

Every ticket maintains a complete audit trail of all changes:

  • Creation: Initial field values when the ticket was created
  • State Changes: Workflow transitions with from/to states
  • Field Changes: Individual field modifications with old and new values
  • Comments: When comments are added, edited, or deleted
  • Links: When links are created, modified, or removed, including direction and relation details
  • Attachments: When files are uploaded or deleted

History entries are grouped by event for unified display, showing who made the change and when.

Following

Follow a ticket to receive inbox notifications for all activity on it. You are automatically followed on tickets you create, are assigned to, or comment on. Use the follow button to manually subscribe or unsubscribe.

Rich Text Features

All textarea and comment rich text fields support:

  • @Mentions: Type @ to mention team members, triggering inbox notifications
  • Ticket References: Type a sequence number to create a clickable link to another ticket
  • Inline Attachments: Paste or drop images directly into the editor
  • Full Formatting: Headings, bold, italic, lists, code blocks, links, and more
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