Workflows

Overview

Workflows define the lifecycle of a ticket, from creation to completion. Each workflow is a state machine with states, called nodes, and transitions, called edges.

States

States represent stages in your process:

• To Do: Work not yet started
• In Progress: Actively being worked on
• In Review: Pending review or approval
• Done: Work completed
• Abandoned: Cancelled or rejected

You can add as many custom states as needed.

Transitions

Transitions define which states can move to which other states. This prevents invalid state changes and enforces your process.

Visual Designer

Pomavo includes a drag-and-drop workflow designer powered by React Flow. States are nodes you can position freely, and transitions are edges you draw between them.

Assigning Workflows

Each template is linked to exactly one workflow. Multiple templates can share the same workflow if they follow the same process.