Get Field
Extract a field value from a ticket.
Reads a field value off a ticket.
Inputs
- Ticketrequired — Ticket. Provides the ticket whose fields are searched for the requested field. The node scans the ticket’s field list and matches by the field’s id first, then by its label if needed.
- Fieldrequired — Field. Provides the field used to identify which ticket field value to extract. The node uses this field object to determine which ticket field to read and to infer the value type for conversion.
Outputs
- Value — String. Represents the extracted ticket field value as a string. The node reads the matched ticket field’s raw value, converts it to the field’s concrete type when needed, and returns the converted value as text.
Example use cases
Branch on a value
Get the Priority field from the ticket, then Compare it to Critical to decide whether to escalate.