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Fields

Add custom fields to your templates to capture exactly the data you need.

Accessing Fields

Open a template to edit it, then choose the Fields card to manage the data fields for that ticket type.

Fields card inside the template edit screen showing the field count — Open the Fields card from the template edit screen to manage its fields.

Field Types

Pomavo supports a rich set of field types to model any kind of data:

Template fields page listing each field with its type and the buttons to add a new or shared field. — Add and configure fields on a template.

Text: Single-line text input
Textarea: Multi-line rich text editor with formatting, @mentions, and inline attachments
Number: Numeric values
Dropdown: Single-select from predefined options with optional icons and colors
Multi-Select: Choose multiple values from a list
Date: Date picker for deadlines, milestones
Time: Time-only picker
Date & Time: Combined date and time picker
User: Assign one or multiple team members, with a multi-user toggle
Checkbox: Boolean toggle

Field Configuration

Each field has configurable properties:

Required: Whether the field must be filled when creating a ticket
Default Value: Pre-populated value for new tickets
Description: Help text shown below the field
Options: For dropdown and multi-select fields, define options with optional icons and colors
Multi-User: For user fields, toggle between single and multi-user assignment
Tag Topic: Group tag-style dropdowns under a shared topic for reuse across templates

System Fields

Every template automatically includes system fields that cannot be removed:

Title
Status, driven by the workflow
Created By / Created At
Updated At