Lock Attachment
Apply or remove an attachment upload/delete lock on a ticket.
Applies or removes an attachment upload/delete lock on a ticket.
Inputs
- Ticketrequired — Ticket. Selects the ticket whose attachment lock is changed.
- Locked — Boolean. Overrides whether the attachment lock is applied or removed. When true, the node creates the lock; when false, it removes matching active locks.
- Exception Users — List<User>. Lists users who are allowed to bypass the attachment lock. The executor resolves each connected user to an id and stores those ids on the lock.
Outputs
- Signal — Boolean. Indicates the attachment lock was applied, removed, or already absent and downstream execution may continue.
Configuration
- Mode — Select (Upload, Delete). Chooses whether the lock blocks uploads or deletions, and the executor maps it to the upload or delete lock type. Upload locks prevent adding attachments, while delete locks prevent removing them.
- Locked — Boolean. Sets the default locked state when the input is not connected. When true, the node applies the lock; when false, it removes matching locks instead.
- Reason — Text. Stores the text written onto the created lock and is kept with the lock for later release or audit.
Example use cases
Seal evidence
On a resolved incident, lock attachments so the captured logs and screenshots cannot be removed.