Transition Ticket
Move a ticket to a different workflow state.
Moves a ticket to a target workflow state, optionally bypassing transition rules.
Inputs
- Ticketrequired — Ticket. Provides the ticket to transition. Downstream execution depends on this ticket being resolvable in the current org context.
- To Staterequired — State | String. Sets the target workflow state. It accepts either a state object or a state name string; names are resolved against the ticket's workflow, and the action fails if the state cannot be found.
- Force Transition — Boolean. Overrides normal workflow transition validation when true. The executor prefers the upstream boolean input, falls back to the config value, and uses it to skip the ticket service's transition checks.
Outputs
- Signal — Boolean. Indicates the transition completed successfully. This is the action's gating output, so downstream nodes only run after the ticket update succeeds.
Configuration
- Force Transition — Boolean. Controls whether the action skips transition validation when performing the workflow change. If no upstream value is connected, this config value becomes the default.
Example use cases
Force a transition
Enable Force to move a ticket even when workflow rules would normally block it.
Computed destination
Wire a Get State node into the To State input to decide the destination at run time.