Lock Comments
Apply or remove a comment add lock on a ticket.
Applies or removes a comment-add lock on a ticket.
Inputs
- Ticketrequired — Ticket. Selects the ticket whose comment-creation lock is changed.
- Locked — Boolean. Overrides whether the comment lock is applied or removed. When true, the node creates the lock; when false, it removes matching active locks.
- Exception Users — List<User>. Lists users who are allowed to bypass the comment lock. The executor resolves each connected user to an id and stores those ids on the lock.
Outputs
- Signal — Boolean. Indicates the comment lock was applied, removed, or already absent and downstream execution may continue.
Configuration
- Locked — Boolean. Sets the default locked state when the input is not connected. When true, the node applies the lock; when false, it removes matching locks instead.
- Reason — Text. Stores the text written onto the created lock and is kept with the lock for later release or audit.
Example use cases
Close the thread
When a ticket is archived, lock comments with a Reason so the discussion stays read-only.