Attachment Created
Fires when an attachment is added to a ticket.
Fires when a file is attached, with its filename and content type.
Inputs
This node has no inputs.
Outputs
- Ticket — Ticket. Carries the ticket that received the attachment, or the resolved ticket record when that output is requested. It identifies the ticket the new file belongs to.
- Filename — String. Carries the attachment file name from the event. It is taken directly from the attachment payload and is only present when the trigger fired successfully.
- Content Type — String. Carries the attachment MIME type from the event. This is the file content type reported by the attachment payload, not a derived classification.
- User — User. Carries the user who added the attachment when that output is requested. If the user cannot be resolved, the executor falls back to the raw user id.
Example use cases
Validate uploads
Check the Content Type and flag tickets whose attachments are not an expected format.