Ticket Transitioned
Fires when a ticket changes workflow state.
Fires on every workflow move and tells you where the ticket came from and where it went.
Inputs
This node has no inputs.
Outputs
- Ticket — Ticket. Carries the ticket that changed state, or the resolved ticket record when that output is requested. It comes from the ticket sequence in the event payload, so downstream steps can use the exact ticket that transitioned.
- From State — State. Carries the workflow state the ticket moved from. It is resolved from the state ids in the transition data only when that output is requested.
- To State — State. Carries the workflow state the ticket moved to. It is resolved from the state ids in the transition data only when that output is requested.
- User — User. Carries the user who performed the transition when that output is requested. If the author cannot be resolved, the executor falls back to the raw author id.
Example use cases
Notify on Done
Continue only when the To State is your Done state, then post a summary or kick off a downstream sync.
Catch regressions
Compare From State and To State to detect a ticket moving backwards and reopen follow-up work.