Field Changed
Fires when a specific field value changes.
Watches one specific field and fires only when that field changes.
Inputs
This node has no inputs.
Outputs
- Ticket — Ticket. Carries the ticket whose field changed, or the resolved ticket record when that output is requested. It is resolved from the ticket sequence on the event payload.
- Field — Field. Carries the field that changed, or the resolved field record when available. The executor uses the first changed field in the event, so only the first change is represented here.
- Old Value — String. Carries the previous value from the first changed field in the event. When multiple fields change at once, this still reflects only the first one.
- New Value — String. Carries the new value from the first changed field in the event. It mirrors the same first-change selection used for the field output.
- User — User. Carries the user who made the change when that output is requested. If the user lookup fails, the executor returns the raw user id.
Example use cases
React to priority bumps
Watch the Priority field; when the New Value is Critical, assign a lead and comment to escalate.