Comment Added
Fires when a comment is added to a ticket.
Fires when a new comment is posted, giving you the text and its author.
Inputs
This node has no inputs.
Outputs
- Ticket — Ticket. Carries the ticket that received the comment, or the resolved ticket record when that output is requested. It is resolved from the event’s ticket sequence.
- Comment Text — String. Carries the added comment text as plain text. The executor strips rich-text structure from the stored payload, so formatting is not preserved here.
- Author — User. Carries the user who wrote the comment when that output is requested. If the author cannot be resolved, the raw author id is used.
Example use cases
Comment commands
Scan the Comment Text for a command like /close and transition the ticket accordingly.