Ticket Created
Fires when a new ticket is created.
Starts a run the moment a ticket is created, before anyone has edited it.
Inputs
This node has no inputs.
Outputs
- Ticket — Ticket. Carries the created ticket, or the resolved ticket record when that output is requested. This is the main payload for the event and is populated from the ticket sequence and organization in the event payload.
- Initial State — State. Carries the ticket’s initial workflow state when the event includes one. It is omitted when the created ticket has no initial state id in the event data.
Example use cases
Auto-route new bugs
Check the new ticket with a DSL Condition, then use Change Field to set the assignee to the on-call engineer.
Welcome comment
Add a Rich Text comment greeting the reporter and linking your triage guidelines.